Privacy Policy
This privacy policy sets out how I use and protect any information that you give to me when you use this website.
I am committed to ensuring that your privacy is protected. Should I ask you to provide certain information from which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement and with the requirements laid down by law in the Data Protection Act (DPA) 1998, The Privacy and Electronic Communications (EC Directive) Regulations (PECR) 2003 and the new General Data Protection Regulation (GDPR) 2018.
I may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2021
What I Collect
I may collect the following information:
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Your name, address, and telephone number,
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Your email address,
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Other information relevant to appointment bookings or offers provided by me
What I do with the information I gather
I require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
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Internal record-keeping and to administer any account that you might have with me.
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I may use the information to improve our products and services to you.
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I may periodically send promotional emails about new products, special offers, or other information which I think you may find interesting using the email address that you have provided and given me consent to use.
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From time to time, I may also use your information to contact you for market research purposes. I may contact you by email, phone, fax, or post but only in accordance with your expressed consent for such contact. I may also use the information to customise the website according to your interests.
The legal basis for processing your data
I collect this data from you on at least one of the following legal bases:
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That you have provided your explicit consent for me to do so.
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That I need to in order to fulfill our contractual obligations to you (which includes the provision of quotations or estimates as a result of a request from you).
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That I have a legitimate interest in doing so for our commercial marketing activities where our use of your data is proportionate, has a minimal impact on your privacy, and is an activity that you might reasonably expect me to be engaged in.
How long do I keep your personal information for?
I will only retain your personal information for the minimum time that is necessary. For some purposes such as our business accounting obligations, this length of time will be determined by legislation.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
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Whenever you are asked to fill in a form on our website(s), look for the box or boxes that you can choose to tick to indicate that you agree or opt-in.
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Right to withdraw consent, data retention and the right to be forgotten - If you have previously agreed to me using your personal information for direct marketing purposes, you may change your mind at any time by emailing me. I will comply with your request within one month of receiving it. Please note, there may be certain circumstances such as a legal obligation I may have, that mean the right to be forgotten cannot be implemented but I will inform you of this should you contact me on this basis.
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Right of data portability – You have the right to request a copy of the data that I hold about you so that you can reuse it for your own purposes across different services. This right is only applicable if you have given me explicit consent to process your data or if I have used it for the performance of any contract(s) I may have (had) with you. If you wish to do this, please email me. I will provide the information in a commonly used and machine-readable format free of charge.
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Right of access to your data - You may request details of personal information that I hold about you. If you would like a copy of the information held on you please email me.
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Right to rectification of inaccurate data - If you believe that any information I am holding on you is incorrect or incomplete, please email me as soon as possible. I will promptly rectify any information found to be incorrect.
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Right to object to processing of your data – You have a right to object to me using your data for marketing under the basis of ‘legitimate interests’ and if you wish to do so, please email me.
I will not sell, distribute or lease your personal information to third parties unless I have your permission or am required by law to do so. I may use your personal information to send you promotional information about third parties which I think you may find interesting but only if you tell me that you wish this to happen.
You may request details of personal information which I hold about you under the Data Protection Act 1998 and the GDPR 2018. This is free but in the case of manifestly unfounded or excessive/repetitive requests I reserve the right to charge a small administration fee of £10 + VAT.
If you would like a copy of the information held on you please email me.
Security
I am committed to ensuring that your information is secure. All your information is stored either electronically in locations only accessible by the Data Controller.
